Help Page

How do I Register?

Register a new account

  • From the homepage, click the Register button located on the right hand side of the page.
  • Fill out all of the fields on display. If these are not recognised please Contact Us to check your details on our membership system. For the 'Wristband No.' you need to enter the number printed on the top of your membership wristband. E.g. 8018411
    If you have pre-registered for the Velodrome you will be sent a unique number which you can use to register.
  • Click Register
  • You will then be sent an email with an Activation Link.

Activate your account

  • Click on the Activation Link that was sent to the email you supplied.
  • Confirm the answer to your security question
  • Enter and confirm your desired password
  • Click Activate
  • Congratulations, you are now logged on and ready to start making bookings!

Registration notes

  • Please ensure you use an email address that you check on a regular basis. In addition to the account activation email you will receive, this email address will also be used for booking confirmations and re-activation links in the event that you forget your password.
  • You can find your Wristband No. printed on the top of your membership wristband. E.g. 8018411
  • Please use the surname that you used when joining as a member of York Sport

How do I Log On?

  • From the homepage, select the 'Log On' link located on the right hand side of the page.
  • Enter the username and password supplied for Registration and click Log On.
  • You can now make bookings!

How do I make a Gym, Pool or Class booking?

  • To book a session, select Classes from the selections on the left.
  • Following this, please select your preferred session from the drop-down menu, or leave it to search all sessions. The times will be automatically generated to recognise when the class or activity can take place, and finally click Search.
  • Once you have selected your booking and added it to your basket, you need to confirm that you accept the Terms and Conditions by ticking the box and click Checkout.
  • Finally, you will see a summary of the booking you have selected. To confirm the booking is made you must click on the 'Make Bookings' link. You will receive a confirmation email of your booking and the confirmation page allows you to print out your receipt if you wish.
  • Please be aware that sessions can be booked up to 3 days in advance, but cannot be booked less than 2 hours before the class is due to start.

How do I cancel a booking?

  • You may cancel a pre-booked session place or activity booking online, using your Account history, provided that the class has not commenced.
  • Click the Account history tab to view your booking history.
  • Use the tabs and dropdown list to locate the class/activity you wish to cancel.
  • Click the delete icon (X) next to the class name/activity to cancel your booking.
  • Your booking will be instantly removed from your booking history.
  • Please be aware that classes booked via Reception on the Fast Track kiosk cannot be cancelled online. In this case please call 01904 323855, or email info@york-sport.com.

How do I make an Activity booking?

  • To book an Activity, select 'Activities' from the selections on the left.
  • Following this, please select your preferred Activity from the drop-down menu, or leave it to search all Activities.
  • Then choose the date and times you wish to search for an Activity, and then click Search.
  • Once you have selected the time you wish to book, add it to your basket using the basket icon to the right of the price.
  • If you are a non-member, please click on 'This booking is for an anonymous non-member', and choose 'a non-member' from the pop up. Fill out the details requested and click ok.
  • You need to confirm that you accept the Terms and Conditions by ticking the box and click Checkout.
  • Finally, you will see a summary of the booking you have selected. To confirm the booking is made you must click on the 'Proceed to Online Card Payment' link. Fill out the card details as requested and click Pay Now.
  • You will receive a confirmation email of your booking and the confirmation page allows you to print out a receipt if you wish.
  • Please be aware that Activities can be booked up to 7 days in advance, but cannot be booked less than 2 hours before the Activity is due to start.

How do I cancel an Activity booking?

  • Facility bookings can be cancelled by calling 01904 323855, or by emailing info@york-sport.com.
  • Facility bookings cannot be cancelled online.
  • Refunds will only be given if cancellation is made at least 24 hours before the start time of the booking.